Rangeen Dhaage
Refund and Return Policy
We want you to be happy with your purchase. If you are not completely satisfied, you may be eligible to return the item in accordance with this policy.
Clear, fair, and straightforward
Everything you need to know about returns, refunds, and exchanges.
Our Return Policy
Returns are only accepted if you receive a wrong item or a damaged product.
Please note: If you receive the product you ordered in good condition, we do not accept returns.
You may request to return an eligible item within 7 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Have all original tags and labels attached
- Be returned in its original packaging
- Not be damaged, altered or washed
How to Request a Return
Before returning an item, please contact us with your order details.
Please provide:
- Your name
- Order number
- The item you wish to return
- The reason for your return (wrong item or damaged)
Return Shipping Costs
If the item is faulty, damaged or incorrect, we will cover the cost of returning the item to us.
We recommend using a tracked or recorded delivery service, as we cannot accept responsibility for items lost or damaged during return shipping.
If we have sent you an incorrect, faulty or damaged item, please contact us before returning it.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once opened, used or worn.
This may include:
- Earrings and other pierced jewellery (hygiene seal opened or item worn)
- Personalised or customised items
- Items that have been worn, washed, altered or damaged
- Items not returned in a resalable condition
Faulty, Damaged or Incorrect Items
If you receive an item that is:
- Faulty
- Damaged
- Incorrect
- Not as described
These are the only situations where returns are accepted.
Please contact us as soon as possible with your order number and clear photographs showing the issue.
We will review the problem and, where appropriate, offer:
- A replacement
- A repair, where appropriate
- A full refund
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your return is approved, your refund will be processed using the original payment method, unless otherwise agreed.
Exchanges
If you would like to exchange an item for a different size, colour or product, please contact us before returning your item.
Please note: Exchanges are only offered for wrong or damaged items.
Exchanges are subject to:
- Availability of the requested item
- The returned item meeting our return conditions
- Any difference in price between products
If an exchange is not available, we may offer a refund in accordance with this policy.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will do our best to cancel the order if it has not already been processed or dispatched.
If your order has already been dispatched, you may need to follow our return procedure.
Your Statutory Rights
Nothing in this Refund and Return Policy is intended to affect your statutory rights under applicable UK consumer law.
You may have additional rights where goods are faulty, not as described or do not meet the required standard.
Fair, clear, and protected
We believe in transparent policies that put you first.
Clear & Fair
Straightforward terms with no hidden surprises.
Your Rights Protected
Your statutory rights are always respected.
Responsive Support
We're here to help with any questions or concerns.
Questions about your return?
We're here to make the process simple and straightforward. Contact us anytime.
Contact Support