Privacy Policy

Raange Dhaage is the organisation responsible for your personal information collected through this website.

• Business Name: Raange Dhaage
• Website: rangeendhaage.co.uk
• Email: info@rangeendhaage.co.uk
• Business Address: Nottingham, United Kingdom
• Telephone: 07955 444918

For questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

We may collect different types of personal information depending on how you use our website.

Information You Provide to Us

When you create an account, place an order, contact us or subscribe to our communications, we may collect:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Account login information
• Order and purchase details
• Product preferences and information you provide to us
• Messages or enquiries you send to us
• Information provided when requesting a return, refund or exchange

Payment Information

When you make a purchase, payment information may be processed by our third-party payment provider. We do not normally store your complete payment card details on our own systems. Payment information may be collected and processed securely by the payment provider used at checkout.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Website activity
• Referring website
• Date and time of visits
• Basic information about how you interact with our website

This information may be used to maintain website security, improve performance and understand how visitors use our website.

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments through our payment providers
• Provide order confirmations and updates
• Contact you about your order
• Handle returns, refunds and exchanges
• Respond to customer enquiries
• Manage your customer account
• Provide customer support
• Improve our products, services and website
• Prevent fraud and protect our website
• Maintain website security
• Comply with our legal and regulatory obligations
• Send marketing communications where we have the appropriate permission or another lawful basis to do so

We only use personal information for appropriate and lawful purposes.

Depending on the circumstances, we may process your personal information under one or more of the following lawful bases:

Contract

We may need to process your information to fulfil an order or provide a service you have requested.

Legal Obligation

We may process your information when necessary to comply with legal, accounting, tax or regulatory requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, such as improving our website, preventing fraud, maintaining security and managing our business, provided that these interests do not override your rights.

Consent

Where required, we may ask for your consent before processing your information, such as for certain marketing communications or non-essential cookies. You can withdraw consent where processing is based on consent.

If you have agreed to receive marketing communications from us, we may send you information about:

• New collections
• Clothing and jewellery
• Special offers
• Discounts
• Promotions
• Sales
• Other products or services that may be relevant to you

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us. We will respect your marketing preferences.

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve website performance and understand how visitors use our website.

Some cookies may be necessary for the website to function properly, while other cookies may be optional. Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage or change your cookie preferences through the cookie settings available on our website.

We may share your personal information with trusted third parties where necessary to operate our online store and provide our services. These may include:

• Payment service providers
• Delivery and courier companies
• Website hosting providers
• IT and technical service providers
• Email and communication providers
• Website analytics providers
• Fraud prevention and security providers
• Professional advisers
• Government, regulatory or law-enforcement authorities where legally required

We only share information where there is a legitimate reason to do so and, where appropriate, require our service providers to protect your information. We do not sell your personal information to third parties.

Payments made through our website may be processed by third-party payment providers. When you make a payment, your payment information may be sent directly to the relevant payment provider. These providers may process your information in accordance with their own privacy policies and security requirements.

Rangeen Dhaage does not normally have access to or store your complete payment card details.

To deliver your order, we may need to provide the delivery company with information such as:

• Your name
• Delivery address
• Telephone number
• Email address
• Order or delivery information

This information is provided only where necessary to fulfil your order and arrange delivery.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected. The length of time we retain information depends on factors such as:

• The type of information
• Why we collected it
• Whether we need it to provide a service
• Legal, accounting or tax requirements
• Whether we need it to resolve a dispute or enforce our agreements

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Under applicable UK data protection law, you may have rights regarding your personal information. Depending on the circumstances, these may include the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information where applicable
• Ask us to restrict how we process your information
• Object to certain types of processing
• Request the transfer of certain information to another organisation
• Withdraw consent where processing is based on consent
• Object to direct marketing

Some rights are subject to specific legal conditions and exceptions. If you would like to exercise your rights, please contact us using the details provided below.

If you would like to make a privacy request, please contact us at info@rangeendhaage.co.uk.

Please provide enough information for us to understand your request and verify your identity where reasonably necessary. We will respond to your request within the timeframe required by applicable data protection law.

Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children where this would be unlawful.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, delete the information.

Our website may contain links to third-party websites, payment services, social media platforms or other external services. We are not responsible for the privacy practices, security or content of third-party websites.

We recommend that you read the privacy policy of any third-party website before providing personal information.

Some of the third-party service providers we use may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

We take reasonable steps to protect your personal information. If we become aware of a personal data breach, we will assess the breach and take appropriate action in accordance with applicable legal requirements.

Where required by law, we will notify the relevant regulatory authority and affected individuals.

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements. Any changes will be published on this page and the "Last Updated" date will be amended accordingly.

We recommend checking this page periodically for the latest information.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

• Website: rangeendhaage.co.uk
• Email: info@rangeendhaage.co.uk
• Telephone: 07955 444918
• Address: Nottingham, United Kingdom