Frequently Asked Questions

Rangeen Dhaage

FAQs

Welcome to the Rangeen Dhaage FAQs page. Here you can find answers to some of the most common questions about ordering, delivery, returns and our products.

Quick Answers Easy to Find Always Here to Help
Got Questions?

We've got answers

Find everything you need to know about ordering, delivery, returns, and more.

How do I place an order?

Simply browse our collection, choose your preferred clothing or jewellery item, select the available options such as size or colour where applicable, and add the item to your basket.

Once you are ready, proceed to checkout and complete your order.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to help, but once an order has been processed or dispatched, changes or cancellations may not be possible.

Will I receive an order confirmation?

Yes. Once your order has been successfully placed, you will receive an order confirmation using the contact details provided during checkout.

Where do you deliver?

Rangeen Dhaage currently delivers within the United Kingdom only.

At this time, we do not offer international delivery.

How long does order processing take?

Orders are usually processed within 2 working days.

Processing times may occasionally vary during busy periods, sales or public holidays.

How long will delivery take?

Delivery times may vary depending on your location and courier availability.

Any estimated delivery time provided is an estimate and may occasionally be affected by circumstances outside our control.

How much does delivery cost?

Any applicable shipping charges will be clearly shown during checkout before you complete your purchase.

Can I track my order?

Where tracking is available, tracking information may be provided once your order has been dispatched.

Can I return an item?

Returns are only accepted if you receive a wrong item or a damaged product.

Please note: If you receive the product you ordered in good condition, we do not accept returns.

Eligible items may be returned within 14 days of receiving your order, subject to the conditions in our Refund and Return Policy.

Items should generally be unused, unworn and returned in their original condition.

How do I request a return?

Please contact us before returning your item.

Provide your:

  • Name
  • Order number
  • Item you wish to return
  • Reason for the return

We will provide you with further instructions.

Who pays for return shipping?

If the item is faulty, damaged or incorrect, we will cover the cost of returning the item to us.

Returns for wrong or damaged items are free of charge.

How long does a refund take?

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Can I exchange an item?

If you would like to exchange an item for a different size, colour or product, please contact us before returning it.

Please note: Exchanges are only offered for wrong or damaged items.

Exchanges are subject to product availability and the item meeting our return conditions.

How do I choose the correct size?

Please check the size information provided on the relevant product page before placing your order.

If you need help choosing a size, please contact us and we will do our best to assist you.

Will the product look exactly like the photos?

We aim to display our products as accurately as possible. However, colours may appear slightly different depending on your device, screen settings and lighting.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible and provide your order number.

Where possible, please also send clear photographs showing the damage or incorrect item so that we can investigate and assist you.

We're here to help and will resolve the issue as quickly as possible.

Need More Help?

If you have any other questions, please contact us — we'll be happy to help.

Our Promise to You

We're here for you, always

Transparent answers, helpful support, and a shopping experience you can trust.

Clear & Helpful

Straightforward answers to all your questions.

Trusted Support

We're always here to assist with any query.

Fast Responses

We aim to reply quickly and resolve issues efficiently.

Still have questions?

We're always happy to help with any questions about our products, orders, delivery, returns or refunds.

Contact Us
Scroll to Top